Advantage SupportAll of our business-level web hosting packages, including our best-selling "Business Hosting", and all website development and ecommerce packages come with our "Advantage Support" package. Advantage Hosting is also available as an upgrade for hosting packages which include our "Standard Support" package. This package includes the following:
- 24/7/365 Monitoring - The server is monitored constantly. If any service is unavailable, our system administrators are notified and immediately begin working to bring it back online.
- Online Ticketing - You can submit online support tickets and track your support ticket history using our new online help desk.
- Email Support - You can email directly with one of our system administrators or the senior developer assigned to your website or ecommerce store. No more run-arounds from level 1 techs, escalation and hours of frustration before you get your problem resolved. Email directly with the person responsible for your server or website.
- Phone Support - Call in and speak with a system administrator or senior developer if you have problems or just have questions about your hosting environment or website.
Standard SupportAll of our economy-level web hosting
packages, including our popular "Personal Hosting" come with our "Standard Support"
package. This package includes the following:
- 24/7/365
Monitoring - The server is monitored constantly. If any service is
unavailable, our system administrators are notified and immediately
begin working to bring it back online.
- Online Ticketing - You can submit online support tickets and track your support ticket history using our new online help desk.
- Email
Support - Email our technical support department and you'll hear back quickly regarding your problem.
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