Live Support Online

Live Support Online

Reduce shopping cart abandonment and increase your average ticket by simply talking with your customers! Now you can offer Live Support right on your website for a low monthly fee. No software to install on the server and no software for your end user to install either! 99% of browsers are supported. Many customers are intimidated by calling and 800 number and speaking to someone in person but they have questions about your product or service that they need to have answered. Some will use email and wait to receive a response but many will simply turn to a competitor whose product they are more familiar with. Now you can provide an easy and personal method for customers to get answers to their questions. In a format similar to Instant Messaging, customers can ask questions and get help. You can also proactively offer help to visitors who appear to be undecided about a purchase or searching for information that you can provide! Some features include:
 

  • Easy to use 1-Click Support (user just clicks a button and starts chatting)
  • Proactive Chatting (contact the customer instead of waiting for them to contact you)
  • Leverage Your Existing Employees (employees sitting idle or waiting for the phone to ring can chat with customers and answer questions)
  • Increase Your Average Sale (through suggestive selling)
  • Decrease Cart Abandonment (put your customer at ease by addressing their concerns)
  • Increase ROI (you've invested heavily in your website, now increase your return at a low cost)